Viewing all family numbers on the same MyO2 account.

[BiggestJim]

I have recently bought a pay monthly phone for my son. I would like to ensure that my number is the lead number for the account, as it looks like MyO2 has selected my son's new number for the lead number, rather than mine. I would also like to view both account details when I log in to MyO2. The app I have on my phone only shows my son's new number and not mine anymore. 

[MI5]

@BiggestJim 

How and when did you buy the new phone?

[BiggestJim]

I bought the phone online a couple of weeks ago, directly through O2.

[MI5]

Is yoour phone still working OK off wifi @BiggestJim ?

[BiggestJim]

Yes, it's working fine with wifi and on the network.

[MI5]

@BiggestJim 

Sorry for the questions but if your son's phone was an addition to your account, both should be showing in your MyO2, and you should just be able to choose from the list for the account you wish to view. Adding a phone does not delete the previous one unless it was an upgrade.

If the new account was not directly connected with your previous one, you would have different login details.

If looking in the app, tap the account name at the top and see if your other account appears in the drop down menu.

[BiggestJim]

Thanks for your help. I've since spent about 25 mins on the live chat to resolve this. They had to create an additional account and then merge the two accounts to solve the issue.

[MI5]

I'm still not understanding where your original account went to @BiggestJim 

but good that you got it sorted