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Anonymous
Posts: 0

View my online bill

Hi could you please explain how I could view my on line bill. My contract is on the pay monthly
Getting onto the 'My O2/View my bill' then clicking onto that link,
this comes onto 'My O2'. Could you please tell me where to go from there?
No joy from the Customer Services!
Many Thanks
Steve
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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

View my online bill

Hi Steve. Just tried it and it works for me ok.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

View my online bill

Same problem here. No problem viewing my bill on my phone account but my partners account gives the same problem as yours. I've emailed customer services as there must be a problem at the O2 end.
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Anonymous
Posts: 0

View my online bill

Having same problem and received a hefty bill last month Smiley Sad
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Anonymous
Posts: 0

Viewing online bills

Hi,

The secret to solving this problem is two-fold;

1. Ensure that the username that you are using to login is the same as the one that o2 has registered for you. This is the main reason that you can't view your bill online.

2. Ensure that o2 has linked your bill to the correct username.

It does involve a call to the helpdesk I'm afraid.



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Anonymous
Posts: 0

View my online bill

I have spoken to O2 on several occasions as I can't access my broadband or mobile bill.Last week I was told I would be able to access them both after a few hours...................I'm still waiting.