Solved! Go to Solution.
As far as I knew I could do this. The sales assistant thought I could do this. Simplicity contract is £5 a month cheaper.
What you are trying to do is pointless, you still have to pay off the existing contract, you can't avoid that.
Just wait until it runs it's normal term and then switch which is simple.
. 10 conversations on chat and phone to O2.
@Anonymous they tried both
I did not think you could pay off contract early and stay with o2 unless it was fast track to refresh?
I thought you could pay early and get pac and move networks but not move to simplicity with same number on o2 as that is seen as an upgrade (even though it is a downgrade).
What did Retentions say went wrong?
Why would you pay off a contract early to go onto a simo contract ?
Perhaps another post by the OP will explain, there seems to be no advantage at all in doing this.
The best advice would be to cancel the change to Simplicity and stay as they are surely?
@bob you edited as I typed the quote from the op .
Track usage, upgrade and get support with the My O2 appDownload My O2