Very poor customer service

[Anonymous]

On the third of January. I paid off my 24 month contract early. Took out a simplicity 12 month contract and wanted to keep my number. Didnt happen. 10 conversations on chat and phone to O2. Yes this now done. No. Now tonight retentions telling there has been a screw up. Old sim went off on Saturday night and put new one in. Problem was when looking on my account its still the 24 month one. 24 month contract finishing March. Retentions now say they will ring me 25 Feb and move me onto the Simplicity contract. No wonder Im stressed.

[adamtemp64]

@sunmaker

It looks like poor training with those you spoke to.

Did you get your old number back?

As I posted above is they way it has always been explained to me in the past by staff.

[MI5]

SIMO is cheaper but you've had to pay off the last 3 months of your contract to save £15 over that period. So unless the last 3 months of your contract cost less than £15 to pay off you've lost out by not waiting until the contract ends.
What you have done is very unusual so it's not surprising things haven't gone smoothly.....

[Anonymous]

Maybe it's just best to wait till February and have your tariff changed then as it must be quite stressful for you.

At least you got more O2 to O2 mins and £10 off your next bill.

Bare in mind, networks like giffgaf and tesco mobile also use O2 and you might find a cheaper deal for yourself after your contract with O2 ends.

[perksie · Accepted solution]

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@Anonymous wrote:
As far as I knew I could do this. The sales assistant thought I could do this. Simplicity contract is £5 a month cheaper.

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What you are trying to do is pointless, you still have to pay off the existing contract, you can't avoid that.

Just wait until it runs it's normal term and then switch which is simple.