on 07-01-2014 17:14
on 07-01-2014 17:14
Solved! Go to Solution.
on 07-01-2014 18:51
on 07-01-2014 18:51
@Anonymous wrote:
As far as I knew I could do this. The sales assistant thought I could do this. Simplicity contract is £5 a month cheaper.
What you are trying to do is pointless, you still have to pay off the existing contract, you can't avoid that.
Just wait until it runs it's normal term and then switch which is simple.
07-01-2014 17:17 - edited 07-01-2014 17:19
07-01-2014 17:17 - edited 07-01-2014 17:19
on 07-01-2014 17:19
on 07-01-2014 17:19
@Anonymous wrote:
. 10 conversations on chat and phone to O2.
@Anonymous they tried both
on 07-01-2014 17:56
on 07-01-2014 17:56
I did not think you could pay off contract early and stay with o2 unless it was fast track to refresh?
I thought you could pay early and get pac and move networks but not move to simplicity with same number on o2 as that is seen as an upgrade (even though it is a downgrade).
What did Retentions say went wrong?
on 07-01-2014 18:01
on 07-01-2014 18:01
07-01-2014 18:08 - edited 07-01-2014 18:09
07-01-2014 18:08 - edited 07-01-2014 18:09
@MI5 wrote:
Why would you pay off a contract early to go onto a simo contract ?
Perhaps another post by the OP will explain, there seems to be no advantage at all in doing this.
The best advice would be to cancel the change to Simplicity and stay as they are surely?
on 07-01-2014 18:33
on 07-01-2014 18:33
on 07-01-2014 18:37
@adamtemp64 wrote:
@Anonymous wrote:
. 10 conversations on chat and phone to O2.@Anonymous they tried both
Which is why i said "I see you used live "chat" at first followed by a phone call."
on 07-01-2014 18:38
on 07-01-2014 18:38
@bob you edited as I typed the quote from the op .
on 07-01-2014 18:42