Very frustrated with Customer Services

[Anonymous]

I had an existing account with 02. My wife with EE. 

I have taken out two new contracts from Carphone Warehouse on O2. Customer Services said that I could move my old number onto one of the new contracts. That has now happended. 

My wife has now ported her old number onto the new contract. 

I wanted to know how to get access to my new account online; the webchat bloke basically took some details, and voila! I can now see the new contract with my old number. 

However, my old accont has been deleted! I can no longer access my old bills. 

So what I wonder from the community is: 

• Can I get my old account details back (bills, usage, etc)
• Can I see my existing contract, my second contract (my wife's phone, but in my name) and my old contract through the one My02 login?

Unfortunately, i dont have a lot of faith in the Customer Services Advisors i have spoken to so far. And would like to know if anybody has somehting similar set up on their accounts. It can't be that nusual for one person to manage several phone lines. 

[MI5 · Accepted solution]

Usually your old account would show as a disconnected account. Were you given a new login username and password or are you using the same one as before?
To combine accounts under one login you need to select the option to bring in other products from the landing page of your MyO2, so once you have working logins for all 3 accounts you can combine them all under one login.

[Marjo]

Good morning @Anonymous! Welcome to our forum! If you provide some info to the question asked above, the community can help you in more detail. Let us know how you're getting on?