Very bad 4G connection.

[AbbieB_95]

I have been experiencing problems with my 4G connection for a few months now. At first I thought it may be down to where I work, but began noticing problems when I am elsewhere also. I was originally using an iPhone 7 when first noticing problems. I’ve recently upgraded to the iPhone XS and continued with these problems. I’ve received a new sim to see if that helped, but nothing. I’ve also followed all the troubleshooting options given from o2 and I am STUCK.

Help please!

[adamtemp64]

Where are you seeing these issues etc what tariff and Data Bolt on do you have 

[Bambino]

@AbbieB_95 You can speak to customer service and also report any network problems by downloading the My Network app: https://www.o2.co.uk/apps/my-network

https://www.o2.co.uk/contactus

[Cleoriff]

@AbbieB_95

Have you checked through this community guide?

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Hope it's sorted soon and welcome to the forum

[b4u2]

https://www.o2.co.uk/coveragechecker
check network coverage

[AbbieB_95]

@adamtemp64 whenever I’m trying to use my data at all, connecting to social media, searching for stuff on safari etc. Some stuff either doesn’t load, loads without images or takes 5-10 mins to load a page. I am on unlimited calls and texts, with 50GB data. I rarely use more than 5GB due to problems accessing the internet

[Bambino]

@AbbieB_95 It might be worth making an appontment at an Apple store if your issue occurs wherever you go.

[AbbieB_95]

@Bambino I’ve had this issue with a previous phone, I’ve only just upgraded my phone so I don’t think the phone would be an issue?

[jonsie]

As indicated by @adamtemp64, it sounds like you have the wrong data bolt on. Call 202 to have it checked. Change your APN to mobile.o2.co.uk to see if that improves the data connection.

[MI5]

Hi @AbbieB_95 

Check the postcodes where you are having issues here https://status.o2.co.uk/ to see if there is a 4g signal available or if there are any issues.

Also try switching to 3g to see if your speeds improve.