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Level 1: Joiner
Posts: 3
Registered: ‎21-12-2017

Very bad 4G connection.

I have been experiencing problems with my 4G connection for a few months now. At first I thought it may be down to where I work, but began noticing problems when I am elsewhere also. I was originally using an iPhone 7 when first noticing problems. I’ve recently upgraded to the iPhone XS and continued with these problems. I’ve received a new sim to see if that helped, but nothing. I’ve also followed all the troubleshooting options given from o2 and I am STUCK.

Help please!
Posts: 16,393
Topics: 292
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: Very bad 4G connection.

Where are you seeing these issues etc what tariff and Data Bolt on do you have 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 63: Greatness Assured
Posts: 12,339
Registered: ‎31-03-2010

Re: Very bad 4G connection.

[ Edited ]

@AbbieB_95 You can speak to customer service and also report any network problems by downloading the My Network app: https://www.o2.co.uk/apps/my-network

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Posts: 71,434
Topics: 677
Registered: ‎14-01-2013

Re: Very bad 4G connection.

@AbbieB_95

 

Have you checked through this community guide?

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

 

Hope it's sorted soon and welcome to the forum Welcome

*The Game Is On*


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Level 4: Observant
Posts: 161
Registered: ‎04-08-2016

Re: Very bad 4G connection.

https://www.o2.co.uk/coveragechecker
check network coverage
Level 1: Joiner
Posts: 3
Registered: ‎21-12-2017

Re: Very bad 4G connection.

@adamtemp64 whenever I’m trying to use my data at all, connecting to social media, searching for stuff on safari etc. Some stuff either doesn’t load, loads without images or takes 5-10 mins to load a page. I am on unlimited calls and texts, with 50GB data. I rarely use more than 5GB due to problems accessing the internet
Level 63: Greatness Assured
Posts: 12,339
Registered: ‎31-03-2010

Re: Very bad 4G connection.

@AbbieB_95 It might be worth making an appontment at an Apple store if your issue occurs wherever you go.

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 3
Registered: ‎21-12-2017

Re: Very bad 4G connection.

@Bambino I’ve had this issue with a previous phone, I’ve only just upgraded my phone so I don’t think the phone would be an issue?
Posts: 69,682
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Very bad 4G connection.

[ Edited ]

As indicated by @adamtemp64, it sounds like you have the wrong data bolt on. Call 202 to have it checked. Change your APN to mobile.o2.co.uk to see if that improves the data connection.

Posts: 87,529
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: Very bad 4G connection.

Hi @AbbieB_95 

Check the postcodes where you are having issues here https://status.o2.co.uk/ to see if there is a 4g signal available or if there are any issues.

Also try switching to 3g to see if your speeds improve.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)