Very Large Call Charge

[Anonymous]

Two days ago I made a guick call to my grandson's land line, lasted less than a minute, however, it would appear that each thought the other hung up so neither actually did, as neither of the phones was used the rest of the day the call duration was clocked @ over 12 hours, the result, all my 300 min's. call allowance for the month gone and a call charge of £174 + VAT, only realised this after receiving text message from O2 next morning.

This would appear to be my or my grandson's fault as it looks like neither of us terminated the call.

Question is, should I query this to O2 and if so by what means, judging by other posts e-mail communication seems to be very difficult, anyone think that there is any chance of O2 being reasonable, financially over what was very likely a genuine human error ?

Is this likely to cause me further frustration when I am currently practically resigned to biting the bullet, paying up and putting the whole issue down to experience ?

Thanks in advance for any comments,

Tiffy2

[MI5]

But when you consider how little calls cost to networks you would think for a first time, genuine mistake, they would look at it with some sympathy.....?

[jonsie]

A harsh lesson learned but really  it shouldn't be so. Sadly this is the world we live in where big fat salaries and divends for shareholders count far more than us the consumers. ....