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Veiwing my bill

Anonymous
Not applicable

I just want to veiw my bill but the account page just sends me round in circles....WHY

 

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Anonymous
Not applicable

It appears that although I am using the same number as before o2 had created a second account for me and not closed my original when I upgraded this means that when I signed in with my original details there is no billing account to look at.

 

If only I could merge the two and continue as before but this does not seem possible....weird

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perksie
Level 69: Guiding Light
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Phone them on 202 free from your mobile and get them to check it for you.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 5
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Toby
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Let us know how you get on roadrat slight_smile
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Message 3 of 5
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Anonymous
Not applicable

It appears that although I am using the same number as before o2 had created a second account for me and not closed my original when I upgraded this means that when I signed in with my original details there is no billing account to look at.

 

If only I could merge the two and continue as before but this does not seem possible....weird

Message 4 of 5
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jonsie
Level 94: Supreme
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It's usually the case with O2 unfortunately. Have you tried linking the accounts?
Message 5 of 5
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