Re: VOICEMAIL

SS4116 · ‎14-12-2020

I am trying to switch my voicemail off on my Samsung A70, but each time I ring the number (1760), it keeps saying the same message.

"Your messaging service cannot be switched off, please contact your customer service for further assistance."

I can't get through to customer service or live chat to do this. Can anyone please help me.

Thank you Shelly x

madasaf1sh · ‎14-12-2020

@SS4116

Full details below:

call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎14-12-2020

@SS4116

Different numbers to try calling on here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-12-2020

Check to see if you have enabled wifi calling @SS4116

If so, deactivate it and try calling 1760 again

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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