VAT

[Anonymous]

Hi,

Just got a new phone and brand new air time plan which is quoted as £22 per month.  Will that be £22 per month inclusive of VAT or will I be charged £26.40 per month. (£22 + VAT)

Thanks.

[PhoneChanger · Accepted solution]

If you've bought it from the main website and not the business site then it will be inclusive of VAT

[MI5]

Customer tariffs are advertised inclusive of VAT but business tariffs are exclusive of VAT.

[ElaGirl]

Why is this the case? Do you know?

[MI5]

Because business users can claim back the VAT.

[Anonymous]

Thanks for the helpful replies.  Much appreciated.

[MI5]

No problem and welcome

[pgn]

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@MI5 wrote:
Because business users can claim back the VAT.

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Alas, @MI5, O2 seem to have trouble enabling the VAT Invoice in MyO2, regardless of how many times you ask them.  Actually, perhaps I should fly that past the Social Media team, they seem to be generally quite clued-up on respondning to what the Customer asks for, rather than channelling you through a scripted response.

I suspect O2 Refresh further complicates matters, as part of the tariff is AirTime Plan costs (incurring VAT) and the other part is a Credit Repayment for the Device Plan - not sure if that has a VAT component...

[MercedesS]

Hello @Anonymous, 

Glad to see @PhoneChanger and @MI5 helped you. Please let us know if you need anything else 

And welcome to the O2 community!  

Thanks so much for all your help guys!