VAT being charged on top of airtime false advertising?

[jamieleewv1]

so I recently added a second line to my account iPhone 14 pro max. 

Device plan £32.51

Airtime £19 a month. This is what's stated in my contract as I've just had a look and it's what was stated on the shop offer when I originally took the plan out which I was happy with. 

My bill has come through today and I've been charged VAT seperately as an added charge onto my account. 

Next correct me if I'm wrong but I wasnt aware and I can't see anything in my contract or when I took out the contract the price was clearly given and nowhere did it mention VAT being charged seperately and on top of the airtime of £19. 

Has anyone else had this issue? 

[jonsie]

On consumer contracts VAT is always inclusive

Only business contracts have VAT added

Check the breakdown in My O2

[MI5]

@jamieleewv1 

VAT is inclusive on all consumer tariffs but you get a breakdown on your bill.

The first bill is always slightly higher due to date alignment. subsequent months are at the standard tariff rate.

[jamieleewv1]

Ok. I understand that. But why would it be charged as VAT? As oppose to an extra or a higher airtime tariff for the first month?

My total airtime came to £44.50 (as I have two lines) but then VAT has been added on seperately at the bottom of my bill for £7.59 when I thought it's meant to be VAT inclusive in consumer contracts? 

[MI5]

@jamieleewv1 

It's always shown separately but should add up to the advertised amount.

If not you need to speak to payment management.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[jamieleewv1]

I've just spoken to someone via live chat and they confirmed VAT is charged seperately. This wasn't what was advertised online? 

I signed up for a payment airtime plan of £18.33 for one plan and £19 for another one. This is what's stated in both contracts and online when I purchased. Now I'm being told VAT is charged on top of this aritimd and it isn't inclusive? Surely that's nonsense? 

Is there anyone here who works for o2 who can help? 

[Enlli]

No one here from O2 and Live Chat is pretty useless in these thing

Best to deal with Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Message them

Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you

[MI5]

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@jamieleewv1 wrote:

I've just spoken to someone via live chat and they confirmed VAT is charged seperately. This wasn't what was advertised online? 

I signed up for a payment airtime plan of £18.33 for one plan and £19 for another one. This is what's stated in both contracts and online when I purchased. Now I'm being told VAT is charged on top of this aritimd and it isn't inclusive? Surely that's nonsense? 

Is there anyone here who works for o2 who can help? 

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@jamieleewv1 

That's ****** as explained  already.

Call payment management as I advised above.

[jonsie]

High time O2 staff were properly trained

Airtime VAT is inclusive ....end of!!