VAT added to monthly contract

[JNB12]

I am being charged VAT on top of my monthly contract price. I was never made aware that there would be added VAT. I thought that VAT could only be added to business contracts?
Thanks

[MI5]

@JNB12 

VAT has to be added by law to all contracts.

The difference is that consumer contracts are advertised including vat whereas business ones exclude the vat.

[JNB12]

Thanks for the response. Contract was sold to me at £35 a month but VAT is now being added to that each month. Should that only happen on a business contract or is that right?

[MI5]

Yes, only on business.
Where did you get the contract from?
It is known for cold calls claiming to be from O2 putting people on business contracts unknown to the customer.

[JNB12]

Mobiles.co.uk. Can’t find anything to confirm my contract.

[pgn]

All consumer contracts should be quoted at time of offer with VAT included, @JNB12, by EU directive. 

Only changes should be the annual RPI price rise in April, and any additional bolt-ons or out-of-tariff purchases made on the phone.

This is all clearly shown in the Billing section of MyO2 for Consumer contracts. 

[Cleoriff]

It sounds more and more like a business contract then.

[JNB12]

Thanks for this. Do you know how I find out whether it’s a business or personal contract before I contact O2?

[JNB12]

Do you know how I find out whether it’s a business or personal contract before I contact O2 please?

[pgn]

You could try signing in to the Business version of MyO2 website, info here, @JNB12, especially as your normal MyO2 is not showing you a new contract pdf or upgrade info:

https://www.o2.co.uk/business/myo2business