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Using phone abroad

Nicey83
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I'm in America, have the inclusive travel bolt on so I can use my phone pretty much the same as back home. Except 2 days ago I received a text saying I'd reached my £48 data cap limit. I've contacted o2 on 2 occasions and they've said to ignore as there's no charges on my account. BUT I cannot get my data to work, even with the magic turn off and on again. Please help!!
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Martin-O2
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Hi everyone, 

 

I've had an update on this one which has been posted here. Any new updates will be posted there so please keep an eye on that thread for further news.  

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Message 12 of 12
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Cleoriff
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Hi @Nicey83

You are the 2nd person this week to complain about data problems in the US even though you have Travel Inclusive.

You have to persevere with CS I'm afraid. Remind them there is NO data cap with Travel Inclusive

"You’ll get a daily allowance of 120 minutes and 120 texts, and data,  when you roam in our O2 Travel Inclusive Zone. There’s no cap on data, but we’ll manage traffic and may need to slow down speeds depending on usage, and all allowances are subject to our Fair Usage policy. Calls and texts to premium rate numbers and other special numbers are not included."    

https://www.o2.co.uk/international/travel-inclusive-zone       

For info the Fair usage policy is here  https://www.o2.co.uk/termsandconditions/mobile/o2-consumer-fair-usage-policy

Veritas Numquam Perit

Girl in a jacket
Message 2 of 12
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MI5
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@Martin-O2 @EmilieT @Marjo another one !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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Since my response, this has now become the THIRD person this week in the US with this problem!!

Obviously happening to many more who have not posted on the forum. What a disaster O2 Travel Inclusive is turning out to be!!

Veritas Numquam Perit

Girl in a jacket
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madasaf1sh
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What network is everyone trying to roam on in the USA, and where abouts in the US are you? 

 

Has anyone tried switching networks to At&T or T-Mobile?? 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Nicey83
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Thank You! I contacted guru again!! 3rd time!! This person straight away said there was a data cap in place which he has removed. I should be back to normal services within 24hrs
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Cleoriff
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@Nicey83Best of luck. I hope this removal lasts for the remainder of your holiday.

Keep rebooting your phone to allow the data cap removal to work asap.

Veritas Numquam Perit

Girl in a jacket
Message 7 of 12
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Nicey83
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@Cleoriff Thanks for the tips. Much appreciated.
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Bambino
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@madasaf1sh FYI, AT&T and T-Mobile are the only networks in the US O2 customers can roam on. Verizon and Sprint are incompatible with GSM phones.

I DO NOT WORK FOR O2



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madasaf1sh
Level 78: King of Kings
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Yes i meant to say between AT&T and T-Mobile, there also quite a few smaller regional networks that use GSM, but you cant usualy roam on to them
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 10 of 12
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