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Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎23-03-2018
Accepted Solution

Using esim instead of sim card

I want to use a esim for my pay monthly number to free up the sim slot for a french sim, does anyone know if I can get an esim and transfer my number to it and if so how to order etc.

no help from o2 as email and chat and telephone help line closed!



Posts: 114,359
Topics: 569
Solutions: 15,443
Registered: ‎04-04-2012

Re: Using esim instead of sim card


You need to contact O2 for an eSim pack.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Once received, you just do a sim swap and follow the instructions to scan the QR code Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)