Using O2 SIM abroad

[JK]

In the USA and my new P20 lite with O2 SIM keeps saying No service. However each time I restart it works for 3-5mins then again No service. Cannot get through to O2.... frustrated, any ideas?

[Cleoriff]

Hi @JK

You could try manually selecting another network first.

If that doesn't work then it sounds as if you may have a roaming bar on your account. The only way to get this removed is by contacting customer services or live chat....

https://www.o2.co.uk/contactus

[liggerz87]

As cleoff says sounds like aroaming bar you could also try flight mode then normal to try saves you turning off and on again

[Marjo]

Hi @JK, have you made any progress with this issue since you last posted?

Cheers @Cleoriff and @liggerz87 for troubleshooting.

[JK]

It is not roaming or network issue, rather frustratingly the new P20 lite is at fault. It is a known issue apparently, the phone works normally for upto 30mins then the SIM will not be recognised and No Service appears. Am aiming to swap phone when back in UK....anyone know of a fix??