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Level 1: Joiner
KHolmes
Posts: 4
Registered: ‎31-07-2020
Accepted Solution

Using 3G abroad

on ‎31-07-2020 09:36

I can’t use my phone outside of WiFi coverage. I tried switching on and off, changing networks. Do t know what else
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Level 39: Midshipman
madasaf1sh
Posts: 2,143
Registered: ‎04-04-2012

Re: Using 3G abroad

on ‎31-07-2020 09:54

@KHolmes

You will need to speak to Customer Services on 0344 809 0202 and follow the instructions below to check if there is a roaming block on your account

You need to call 202 from your mobile.
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
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Level 1: Joiner
KHolmes
Posts: 4
Registered: ‎31-07-2020

Re: Using 3G abroad

on ‎31-07-2020 09:57

Thanks I tried phoning them this morning but they nobody took the call as it’s not an emergency. I will try your suggestion thank you
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MI5
Posts: 114,301
Topics: 569
Solutions: 15,421
Registered: ‎04-04-2012

Re: Using 3G abroad

on ‎31-07-2020 10:05

@KHolmes 

If you are using an iPhone, change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
KHolmes
Posts: 4
Registered: ‎31-07-2020

Re: Using 3G abroad

on ‎31-07-2020 10:09

Thank you I will try that as well
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MI5
Posts: 114,301
Topics: 569
Solutions: 15,421
Registered: ‎04-04-2012

Re: Using 3G abroad

on ‎31-07-2020 10:11

Let us know if it helps @KHolmes ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
KHolmes
Posts: 4
Registered: ‎31-07-2020

Re: Using 3G abroad

on ‎01-08-2020 07:06

Thanks for the suggestion. It didn’t help but I spoke to an advisor yesterday and he said to give it 24 hours and I should be able to use my phone. Unfortunately I couldn’t understand what he was saying as he had a strong accent, but I think it has something to do with what was suggested above. Let’s see what happens today.
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