Solved: Using 3/4g in the canaries. Anyone had issues?

Chlog · ‎25-05-2018

I travelled to lanzarote a month ago and for the whole week i was there, i couldnt get any 3/4g. Had to always rely on wifi! Im due to travel yo fuerteventura in a week. Has anyone ever had any issues with using the normal data in any of the canary islands? I dont want the same to happen!
I pay monthly on a sim only contract.
Any advice/help would be appreciated!

MI5 · ‎25-05-2018

What phone are you using?
Often we find customers on the wrong data bolt on.
If using an iPhone you need iData bolt on but all others need standard data bolt on so give customer services a call to check on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-05-2018

What phone are you using?
Often we find customers on the wrong data bolt on.
If using an iPhone you need iData bolt on but all others need standard data bolt on so give customer services a call to check on 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎29-05-2018

You must be looking forward to this trip, @Chlog, it sounds very exciting

Did the reply from @MI5 answer your question or do you need further help?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Using 3/4g in the canaries. Anyone had issues?

Upgrade

Cancel contract sim never used

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked