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Why am I still being charged? Why is the tariff still active? And why did I receive written confirmation that I was not liable for the charges yet was charged AGAIN the very next day after the date on letter? And why can I not get any response from the fraud team? This has been going on since my account was hacked end of September!
 O Recorded the incident with CIFAS (the UK's leading fraud prevention service). This involves placing a marker against your address to make other organisations aware that you've been a victim of fraud, and helps protect your personal details been used fraudulently in the future. As a result, you may be contacted by other organisations where you have existing accounts, and any new applications may be delayed while your details are verified. Steps you can take to protect your account • Reset your My 02 password via the 02 website to one you've not used before - sign in to My 02 here: accounts.02.co.uk/signin o If you use your email address as your login, and you use the same email and password combination with other companies, such as your bank, Amazon, Facebook, eBay, PayPal etc., then please reset these passwords as well • It's also a good idea to run anti-virus software on any personal computers you use to make sure there's no malicious software on there o We strongly recommend that you report this incident to Action Fraud, who are part of law enforcement. They see reports from victims of fraud across all phone networks, banks and other financial institutions. You can do this by calling them on 0300 123 2040 or via their website Important reminders)
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- 150595 Posts
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