cancel
Showing results for 
Search instead for 
Did you mean: 

Use of phone abroad

Michele_02
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can anyone help please? I live in Northern Ireland, as soon as I leave I loose service and being able to use my phone. Has never worked since got contract 2 years ago but now I travel at least monthly for work so need access. 02 customer service put an international bolt on last week ahead of this weeks trip to Europe but low and behold it doesn't work. Stuck in Rome with no phone which doesn't bode well for work! Relying on WiFi in hotel. Please help!! 

Message 1 of 3
70 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 107733 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

@Michele_02 

The international bolt on only works in the UK if you are calling abroad.

Some other things to try.

Manually search for another network

If you have an iphone change your APN to "mobile.o2.co.uk"

If that doesn't work then contact O2 as you probably have a roaming bar on your account.

Call them on 202 from your mobile or 0344 809 0202 or

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

 

 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 3
68 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 107733 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

@Michele_02 

The international bolt on only works in the UK if you are calling abroad.

Some other things to try.

Manually search for another network

If you have an iphone change your APN to "mobile.o2.co.uk"

If that doesn't work then contact O2 as you probably have a roaming bar on your account.

Call them on 202 from your mobile or 0344 809 0202 or

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

 

 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 3
69 Views

Bambino
Level 74: Whizz kid
  • 18746 Posts
  • 914 Topics
  • 2314 Solutions
Registered:
Message 3 of 3
47 Views