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Joannepilbeam11
Level 1: Joiner
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Why have I received a email saying my usage is up
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Joannepilbeam11
Level 1: Joiner
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Why have I received a email
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MI5
  • 127509 Posts
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@Joannepilbeam11 

We couldn't possibly guess that from the info given.

Try calling O2 Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
Community Manager
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@Joannepilbeam11 Did you speak to customer services about your data usage and if so what was the result? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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