Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎09-01-2016
Accepted Solution


I have 2 phones in my pay monthly account, one sim-only, handset paid, the other handset not fully paid.  When I select the sim-onlt to upgrade I get the still owing phone with settlement.  How can I upgrade the sim-only?

Posts: 87,130
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: Upgrading


Sounds like a glitch in the system.

I recently did a similar thing without issues.

I'd call customer service or pop in your local o2 shop to upgrade.


I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,833
Registered: ‎18-04-2018

Re: Upgrading

Hey @tmarsh, I was wondering if you managed to proceed further with your upgrade in the end? If you need some more help, please do come back and let us know Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy