on 01-07-2019 22:37
I have 2 phones in my pay monthly account, one sim-only, handset paid, the other handset not fully paid. When I select the sim-onlt to upgrade I get the still owing phone with settlement. How can I upgrade the sim-only?
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on 01-07-2019 22:44
Sounds like a glitch in the system.
I recently did a similar thing without issues.
I'd call customer service or pop in your local o2 shop to upgrade.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 03-07-2019 15:27
Hey @tmarsh, I was wondering if you managed to proceed further with your upgrade in the end? If you need some more help, please do come back and let us know
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