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Level 1: Joiner
Posts: 17
Registered: ‎09-01-2016
Accepted Solution

Upgrading

I have 2 phones in my pay monthly account, one sim-only, handset paid, the other handset not fully paid.  When I select the sim-onlt to upgrade I get the still owing phone with settlement.  How can I upgrade the sim-only?

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Posts: 90,511
Topics: 539
Solutions: 11,800
Registered: ‎04-04-2012

Re: Upgrading

@tmarsh 

Sounds like a glitch in the system.

I recently did a similar thing without issues.

I'd call customer service or pop in your local o2 shop to upgrade.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,415
Registered: ‎18-04-2018

Re: Upgrading

Hey @tmarsh, I was wondering if you managed to proceed further with your upgrade in the end? If you need some more help, please do come back and let us know Smiley Happy

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Level 1: Joiner
Posts: 17
Registered: ‎09-01-2016

Re: Upgrading

I'm resurrecting this! Turns out i'm still in contract, my mistake. if sim only can i upgrade early?
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Posts: 90,511
Topics: 539
Solutions: 11,800
Registered: ‎04-04-2012

Re: Upgrading

@tmarsh 

Sim only contracts can upgrade to a refresh contract directly with O2 at anytime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 17
Registered: ‎09-01-2016

Re: Upgrading

ok thanks. I was going through carphonewarehouse because o2 didnt have the phone i wanted. i guess that doesnt work.
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Level 1: Joiner
Posts: 17
Registered: ‎09-01-2016

Re: Upgrading

i just tried an upgrade through my account but its still looking for me to pay off is that correct
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Posts: 90,511
Topics: 539
Solutions: 11,800
Registered: ‎04-04-2012

Re: Upgrading

@tmarsh If you still have a device plan running, that needs to be paid off first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 17
Registered: ‎09-01-2016

Re: Upgrading

yes but i have 2 phones on 1 account. they want me to pay off my account that does not have a device plan, sim only. device paid off 2 years ago. i thought they were mixing it up with the other phone that does have a device but apparently not.
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Level 1: Joiner
Posts: 17
Registered: ‎09-01-2016

Re: Upgrading

This is my original post:
OI have 2 phones in my pay monthly account, one sim-only, handset paid, the other handset not fully paid. When I select the sim-onlt to upgrade I get the still owing phone with settlement. How can I upgrade the sim-only?