Upgrading

[Rebecca_H]

Hi All, 

I am very confused about upgrading - I have message on my daughter's number saying she can upgrade now but her contract is not due to end until Oct 21. (she really could do with a new phone).

I want to stay with O2 but the deals offered are not as good as ones I have seen elsewhere for upgrades. 

My question is can I only do an early upgrade directly through 02 or can I select an upgrade offer from somewhere else (where they monthly charge is less for more data). 

I hope this makes sense. 

Thanks in advance for any guidance anyone can provide.

[MI5]

@Rebecca_H 

For an early upgrade, it must be directly with O2 on a refresh tariff.

You need to weigh up which route is cheapest for you.

[Rebecca_H]

If we are on 02 refresh is it correct that we can cancel the contract without any termination charges? and if so, can my daughter still keep her number if we choose a deal that is with 02 but through a different site? 

[MI5]

@Rebecca_H 

You must pay off the device first.

You are then free to cancel and go elsewhere or upgrade anywhere. 

An upgrade will automatically retain her number wherever you do it.

Guide: How does O2 Refresh work? 

[Rebecca_H]

Thank you so much for your help that is where my confusion was - the only payment we make is the airtime plan. So does that mean we are free to upgrade and can choose a deal that is more competitive to those that are offered directly from 02

[MI5]

@Rebecca_H 

If you had a device which has been paid off, yes.

If you were only on a sim only plan, or a standard contract that wasn't originally taken with O2 directly, no.

It's difficult to advise without knowing all your details of which type of contract you have, when taken and where from?

[Rebecca_H]

Hi These are the details that I can find - The company was mobile phones direct

Your order has now been fulfilled and your contract start date is 04/10/2019.  Please note that if you have ordered a handset, then this is supplied by Mobile Phones Direct and not O2.

O2 £24 per month (inc. VAT)
+ Unlimited Minutes
+ Unlimited Texts
+ 5GB Data
+ 24 Month Contract

No Spend Cap (Opt-Out)

[MI5]

@Rebecca_H 

That's a standard contract, not refresh.

Unfortunately, this means you will have to pay up to the end (October 2021) if you wish to upgrade anywhere else other than directly with O2.

It will cost you £168.00 as of now if you wish to upgrade elsewhere.

[Rebecca_H]

Once again, thank you so much for your reply it has been very useful in helping understand what I can/cannot do in terms of an upgrade for my daughter

[MI5]

You're welcome @Rebecca_H