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Posts: 88,536
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: Upgrading

@tmarsh 

As I originally replied, that is wrong.

The simo can be upgraded without paying off the device plan for the other contract.

Have you spoken to CS on 202 about this?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 8
Registered: ‎09-01-2016

Re: Upgrading

Just spoken to o2 chat.  I'll try 202. I'm guessing it's a software problem but i would have expected chat to be able to sort it.

Community Manager
Posts: 5,854
Registered: ‎23-07-2014

Re: Upgrading

Hi @tmarsh , just caught up with your topic here. I hope calling 202 will sort everything out for you, but if you're still stuck after that, let us know and we can get one of our helpful Gurus to have a closer look to see what the problem might be. Smiley Happy

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Level 1: Joiner
Posts: 8
Registered: ‎09-01-2016

Re: Upgrading

[ Edited ]

Thanks Marjo I'm sorted. I thought I was on an air time contract but I'm not, my mistake. yahoo

Community Manager
Posts: 5,854
Registered: ‎23-07-2014

Re: Upgrading

Perfect! Glad to hear it. Smiley Happy Thanks for letting us know!

 

Hope to see you around on the community sometime, even if you're not requiring help now that this got sorted. Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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