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Upgrading

tmarsh
Level 2: Apprentice
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I have 2 phones in my pay monthly account, one sim-only, handset paid, the other handset not fully paid.  When I select the sim-onlt to upgrade I get the still owing phone with settlement.  How can I upgrade the sim-only?

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MI5
Level 94: Supreme
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@tmarsh 

As I originally replied, that is wrong.

The simo can be upgraded without paying off the device plan for the other contract.

Have you spoken to CS on 202 about this?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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tmarsh
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Just spoken to o2 chat.  I'll try 202. I'm guessing it's a software problem but i would have expected chat to be able to sort it.

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Marjo
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Hi @tmarsh , just caught up with your topic here. I hope calling 202 will sort everything out for you, but if you're still stuck after that, let us know and we can get one of our helpful Gurus to have a closer look to see what the problem might be. slight_smile

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tmarsh
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Thanks Marjo I'm sorted. I thought I was on an air time contract but I'm not, my mistake. yahoo

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Marjo
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Perfect! Glad to hear it. slight_smile Thanks for letting us know!

 

Hope to see you around on the community sometime, even if you're not requiring help now that this got sorted. slight_smile

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