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Upgrading sim and keeping my number

JG-8
Level 1: Joiner
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on ‎15-09-2020 09:37

on ‎15-09-2020 09:37

I've just upgraded my tariff and was wondering whether my existing number would be transferred onto the new sim. I'm worried as I use my phone for both personal and business.

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MI5
Level 94: Supreme
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‎15-09-2020 09:51 - edited ‎15-09-2020 09:51

‎15-09-2020 09:51 - edited ‎15-09-2020 09:51

@JG-8 

Yes, your account is updated on your current sim card so when you upgrade you keep your old sim.

If a nes sim due to size is required, you just do a sim swap Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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