Upgrading price and queries

Craigmc54 · ‎25-06-2018

I am planning on upgrading my phone today but I only have so much in the bank, when it comes to upgrading I know you have to pay the Upfront Cost (say £19.99) today, do you also need to pay the first Monthly Cost (for example £56) as well today? Or does that come off when your bill usually would come off?

MI5 · ‎04-04-2012

You just pay the upfront costs today.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Craigmc54 · ‎25-06-2018

Okay, thank you!

MI5 · ‎04-04-2012

For an upgrade, your bill date will remain the same and you will pay the additional costs pro rata on your next bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

EmilieT · ‎18-04-2018

Welcome to the forum @Craigmc54, and good to see you got the info you needed already thanks to @MI5

Which phone are you thinking of getting?

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