Solved: Upgrading price and queries

Craigmc54 · ‎25-06-2018

I am planning on upgrading my phone today but I only have so much in the bank, when it comes to upgrading I know you have to pay the Upfront Cost (say £19.99) today, do you also need to pay the first Monthly Cost (for example £56) as well today? Or does that come off when your bill usually would come off?

MI5 · ‎25-06-2018

You just pay the upfront costs today.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-06-2018

You just pay the upfront costs today.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Craigmc54 · ‎25-06-2018

Okay, thank you!

MI5 · ‎25-06-2018

For an upgrade, your bill date will remain the same and you will pay the additional costs pro rata on your next bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎25-06-2018

Welcome to the forum @Craigmc54, and good to see you got the info you needed already thanks to @MI5

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