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Level 1: Joiner
Posts: 2
Registered: ‎25-06-2018
Accepted Solution

Upgrading price and queries

I am planning on upgrading my phone today but I only have so much in the bank, when it comes to upgrading I know you have to pay the Upfront Cost (say £19.99) today, do you also need to pay the first Monthly Cost (for example £56) as well today?  Or does that come off when your bill usually would come off?

Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Upgrading price and queries

You just pay the upfront costs today.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎25-06-2018

Re: Upgrading price and queries

Okay, thank you!

Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Upgrading price and queries

For an upgrade, your bill date will remain the same and you will pay the additional costs pro rata on your next bill.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Upgrading price and queries

Welcome to the forum @Craigmc54, and good to see you got the info you needed already thanks to @MI5 smiley

 

Which phone are you thinking of getting? 

 

 

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