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Upgrading phone

Unkn0wn
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Hi, I came into the store about 3 weeks ago and upgraded my phone to S20 ultra and i was suppose to get free airbuds with them. Now because of the current situation the store is closed, i cant get through to anyone in o2 Customer Service to ask. I've paid 50 quid deposit to get the phone and I really need it for working from home, even more now with current situation but dont want to loose out on it. What will happen next, does anyone know? I can upgrade through my app but ill loose 50 pounds deposit ive paid and the free airbuds. If the situation with COVID-19 will effect me getting the phone because i have to go into store to collect it when it opens, I'll consider leaving o2.
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MI5
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@Unkn0wn 

https://community.o2.co.uk/t5/Welcome-News/Store-Click-amp-Collect-Orders-Update/m-p/1309351#M33445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Cleoriff
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Hi @Unkn0wn 

You have to contact customer services I'm afraid Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
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MI5
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@Unkn0wn 

https://community.o2.co.uk/t5/Welcome-News/Store-Click-amp-Collect-Orders-Update/m-p/1309351#M33445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Unkn0wn
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Amazing help, thanks man!
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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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reyne111
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I dont think this helps him. I am in the exact same situation. My S20 Ultra was ready to collect and then boom we went into lockdown. 

 

I have paid the £50 deposit no news from 02 yet on whats going on with it.. They surely are not going to send my S20 ultra in the post when I havent yet paid for it? 

 

Any guidence would be helpful 

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Cleoriff
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