Upgrading phone

[Unkn0wn]

Hi, I came into the store about 3 weeks ago and upgraded my phone to S20 ultra and i was suppose to get free airbuds with them. Now because of the current situation the store is closed, i cant get through to anyone in o2 Customer Service to ask. I've paid 50 quid deposit to get the phone and I really need it for working from home, even more now with current situation but dont want to loose out on it. What will happen next, does anyone know? I can upgrade through my app but ill loose 50 pounds deposit ive paid and the free airbuds. If the situation with COVID-19 will effect me getting the phone because i have to go into store to collect it when it opens, I'll consider leaving o2.

[Cleoriff]

Hi @Unkn0wn 

You have to contact customer services I'm afraid Guide: How to find help & contact O2 

[MI5 · Accepted solution]

@Unkn0wn 

https://community.o2.co.uk/t5/Welcome-News/Store-Click-amp-Collect-Orders-Update/m-p/1309351#M33445

[Unkn0wn]

Amazing help, thanks man!

[MI5]

You're welcome

[reyne111]

I dont think this helps him. I am in the exact same situation. My S20 Ultra was ready to collect and then boom we went into lockdown. 

I have paid the £50 deposit no news from 02 yet on whats going on with it.. They surely are not going to send my S20 ultra in the post when I havent yet paid for it? 

Any guidence would be helpful 

[Cleoriff]

Updated info on Click and collect here @reyne111 

https://community.o2.co.uk/t5/Welcome-News/Store-Click-amp-Collect-Orders-Update/m-p/1309351/highlig...