on 11-09-2019 11:20
on 11-09-2019 11:25
on 11-09-2019 11:25
on 11-09-2019 11:28
on 11-09-2019 11:49
on 11-09-2019 11:49
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 11-09-2019 11:50
on 11-09-2019 11:50
on 11-09-2019 12:00
on 11-09-2019 12:00
There are usually 2 tabs on the upgrade page, one for devices and another for simo plans, however, you can upgrade to a simo plan today to clear your device plan, then upgrade that when pre orders go live on Friday. There is no minimum time you have to be on a simo if you are going to upgrade to refresh with a device.
on 14-09-2019 09:53
on 14-09-2019 09:58
on 14-09-2019 09:58
Our community managers can help but only if you haven't made a complaint.
With luck, your complaint won't have been received and @EmilieT may be able to help you on Monday.
@Marjo or @Martin-O2 if Emilie isn't around.....
on 14-09-2019 18:03
on 16-09-2019 08:13
on 16-09-2019 08:13
Thanks for the mention @MI5
@Stephen2898 I'm really sorry to hear you're having some issues upgrading. If you'd like I can get someone on my end to check whether the complaint is in progress, or in case it hasn't been received if they could help you get this sorted out I'll send you a Private Message to get a few more details now!
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