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Jamie2120 · ‎30-03-2020

Hi, I’m wanting to just upgrade form paying monthly for my phone just to paying monthly for a sim only as I am happy with the phone I have. Everytime I try upgrading it says I can’t due to my upgrade eligibility being expired even though I have finished all my payments. If anybody could help that would be much appreciated.

gmarkj · ‎30-03-2020

Are you trying to upgrade through your my o2 either on the app or website?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Jamie2120 · ‎30-03-2020

Website

jonsie · ‎30-03-2020

You need to go into change tariff and then upgrade. Then select sim only.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Jamie2120 · ‎30-03-2020

This is only giving me an option to change my tariff for the phone as well which would be £66 which is more than I’m already paying I just want a sim only deal

jonsie · ‎30-03-2020

There should be a choice of phone or sim only. Two different tabs.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-03-2020

@Jamie2120

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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