on 07-11-2015 11:09
on 07-11-2015 11:09
I am trying to transfer to my new IPhone. SIM card fits but the option to restore from iCloud or iTunes isn't highlighted. I don't want to start from scratch simply want all data, contacts etc. transferred over. Can anyone help? I can't get through to O2 as they are always busy.
Solved! Go to Solution.
on 07-11-2015 12:53
on 07-11-2015 12:53
on 07-11-2015 11:18
on 07-11-2015 11:22
on 07-11-2015 11:22
Have you followed all the steps listed here either on computer or using the cloud ? https://support.apple.com/en-gb/HT201269
on 07-11-2015 11:43
on 07-11-2015 11:43
Have you definitely backed up the 5c to the latest version of iTunes?
on 07-11-2015 12:45
on 07-11-2015 12:51
on 07-11-2015 12:51
on 07-11-2015 12:53
@MI5 wrote:
If the op has signed into icloud on the new phone it has nothing to do with itunes at all.
It's only relevant if trying to restore from a PC backup which didn't appear to be the case from their first post....
Ah I see, thanks @MI5 when I had iPhones I did it via the PC not iCloud on the phone
on 07-11-2015 12:53
on 07-11-2015 12:53
on 07-11-2015 12:55
Yes I did that with my previous iPhones especially when it was the iOS 7 storage issue
on 07-11-2015 14:51
on 07-11-2015 14:51
Thanks for advice. After a very lengthy process I had to update to IOS 9 on my new IPhone 6 to be compatible with my old IPhone 5c before setting up with my old SIM card. Success at last!