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Upgrading from an active SIM only deal

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LemonTofu
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on ‎02-06-2021 10:36

on ‎02-06-2021 10:36

Is there any fee for upgrading to a different phone when I still have a SIM only contract? Wanting to upgrade phone but don't know if I'll get a fee for ending contract early
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madasaf1sh
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on ‎02-06-2021 10:40

on ‎02-06-2021 10:40

@LemonTofu,

Normally you can move to a Refresh contract after 3 months of a sim only contract, with no early termination charge.

Full details are here: https://www.o2.co.uk/termsandconditions/mobile/sim-only-upgrade-to-refresh-after-3-months-terms-and-...
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12137 Posts
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Registered:

on ‎02-06-2021 10:40

on ‎02-06-2021 10:40

@LemonTofu,

Normally you can move to a Refresh contract after 3 months of a sim only contract, with no early termination charge.

Full details are here: https://www.o2.co.uk/termsandconditions/mobile/sim-only-upgrade-to-refresh-after-3-months-terms-and-...
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎02-06-2021 14:20

on ‎02-06-2021 14:20

@LemonTofu 

As long as you upgrade directly with O2, there is no fee to pay.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LemonTofu
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on ‎03-06-2021 11:24

on ‎03-06-2021 11:24

If I do upgrade, when does it activate? Immediately? I'm not home so I don't have access to new phone if delivered but also need my current one to text/call
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MI5
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on ‎03-06-2021 11:28

on ‎03-06-2021 11:28

@LemonTofu 

Your current sim will be updated with the new contract so it will just carry on working as normal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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