This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Upgrading from an active SIM only deal

Go to solution
LemonTofu
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎02-06-2021 10:36

on ‎02-06-2021 10:36

Is there any fee for upgrading to a different phone when I still have a SIM only contract? Wanting to upgrade phone but don't know if I'll get a fee for ending contract early
Message 1 of 5
765 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12654 Posts
  • 80 Topics
  • 3310 Solutions
Registered:

on ‎02-06-2021 10:40

on ‎02-06-2021 10:40

@LemonTofu,

Normally you can move to a Refresh contract after 3 months of a sim only contract, with no early termination charge.

Full details are here: https://www.o2.co.uk/termsandconditions/mobile/sim-only-upgrade-to-refresh-after-3-months-terms-and-...
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 2 of 5
761 Views
0 Kudos
4 REPLIES 4

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12654 Posts
  • 80 Topics
  • 3310 Solutions
Registered:

on ‎02-06-2021 10:40

on ‎02-06-2021 10:40

@LemonTofu,

Normally you can move to a Refresh contract after 3 months of a sim only contract, with no early termination charge.

Full details are here: https://www.o2.co.uk/termsandconditions/mobile/sim-only-upgrade-to-refresh-after-3-months-terms-and-...
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 5
762 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to madasaf1sh
  • 153723 Posts
  • 656 Topics
  • 29320 Solutions
Registered:

on ‎02-06-2021 14:20

on ‎02-06-2021 14:20

@LemonTofu 

As long as you upgrade directly with O2, there is no fee to pay.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
744 Views
0 Kudos

Go to solution
LemonTofu
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎03-06-2021 11:24

on ‎03-06-2021 11:24

If I do upgrade, when does it activate? Immediately? I'm not home so I don't have access to new phone if delivered but also need my current one to text/call
Message 4 of 5
724 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to LemonTofu
  • 153723 Posts
  • 656 Topics
  • 29320 Solutions
Registered:

on ‎03-06-2021 11:28

on ‎03-06-2021 11:28

@LemonTofu 

Your current sim will be updated with the new contract so it will just carry on working as normal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
721 Views
0 Kudos
Top Kudoed Authors
View All
Top