Upgrading from SIMO to Full contract

[NuckyT13]

Why does it say on the website’s t’s and c’s for upgrading from simo to o2 refresh that it’s after 3 months, yet when you go to do so they say its after 6 months?

[madasaf1sh]

Line 3 of the T&C's tells you all you need to know 

1. You are eligible for O2 Refresh (subject to credit status, eligibility and Refresh terms).

o2 may offer you the option to upgrade after 6mths as well, a there internal scoring see's fit

[MI5 · Accepted solution]

We often get asked the same question but many get allowed after 3 months if you push them to honour their T&C's

[NuckyT13]

@madasaf1sh- line 1 states if you have taken a simo contract more than 3 months but within 12 months. Line 3 only applies after they put you through the upgrade process. I am talking about they change their mind without even checking anything which is against the t & c’s. Thats all I was asking about. But thanks for your reply

[MI5]

Best of luck @NuckyT13