Solved: Upgrading from 3G to 4G as a current customer

Anonymous · ‎12-12-2013

Hi all after reading an article on Engadget about O2 dropping there 4G prices to £17 a month (my current 3G bill is £17 before phone payment) I called them up to ask if I could move to 4G as I already have a 4G phone (iPhone 5S) they came back saying my tariff is still £22 for 4G if I want to upgrade.

I am I missing something my current tariff is a 1gb cap.

http://www.engadget.com/2013/12/12/o2-reprices-4g-contracts/

adamtemp64 · ‎18-12-2013

If 4g is showing on the iphone display job done do a speedtest to prove to yourself and see the speeds either the o2 mynetwork app or any other speedtest app (but can use up to 50mb of data)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous · ‎12-12-2013

So anyone got any ideas

Bambino · ‎12-12-2013

The link you posted says that it's the O2 Refresh plan at that price. Maybe you should reread the article.

I DO NOT WORK FOR O2

TopperGas · ‎12-12-2013

I'm on the Refresh tarriff and the only option I get for 4G is the same £22 per month tarriff as the OP??

MI5 · ‎12-12-2013

It's for new Refresh tariffs. You can't change your current tariff/price just because of a new offer until your current tariff runs out. Unless you buy it out to end it early.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎12-12-2013

You could try calling Customer Services on 202 from your mobile and quote them the article. It may be that they haven't updated the website yet.

I DO NOT WORK FOR O2

Bambino · ‎12-12-2013

@MI5 wrote:
It's for new Refresh tariffs. You can't change your current tariff/price just because of a new offer until your current tariff runs out. Unless you buy it out to end it early.

I'm not sure if that's correct. The article says: 'O2's revamped tariffs benefit new customers, sure, but there's something in it for existing ones, too. Anyone already on a 4G plan will get a bump to their monthly data limit, and those with 3G contracts can now jump seamlessly over to 4G, as long as their plan is for at least 1GB and they have a 4G-compatible phone.'

I DO NOT WORK FOR O2

MI5 · ‎12-12-2013

Hmmm, interesting. As I am already on the 8Gb tariff I wonder what I get.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎12-12-2013

Diddley?

I DO NOT WORK FOR O2

MI5 · ‎12-12-2013

I'll give em a call and find out.... but I suspect you are correct 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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