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Upgrading and confused!

Anonymous
Not applicable

Decided recently to upgrade from Pay and Go (SIM only) to Pay Monthly (SIM only). Got the new SIM in today and have put it in my phone but the phone seems to think it's still on the old set-up ie my old number and Pay and Go. Tried to make a call out but it's telling me to top up my Pay and Go balance. Tried ringing the new SIM's number but it just goes to answering service. I do want to keep the same number and have just filled in the online form to that effect tonight but, what am I doing wrong?

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Anonymous
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Don't still have it as I've had the SIM for many years 😞

Message 11 of 17
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Anonymous
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@Anonymous wrote:

Don't still have it as I've had the SIM for many years 😞


Ok.

 

Hope all the advice given can help you.

Message 12 of 17
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MI5
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@Anonymous wrote:

Don't still have it as I've had the SIM for many years 😞


No choice but to contact CS I'm afraid......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Message 13 of 17
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Anonymous
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Thanks all slight_smile

Message 14 of 17
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jonsie
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MI5
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Good luck slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 16 of 17
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jonsie
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