Upgrading Shambles

[Caz83]

Just wanted to see if anyone else had issues when trying to upgrade?

I went into to Store to sort - no problems until an error message appeared on the screen directing me to contact Customer Service.

So I came home and spent 2.5 hours on the phone, for the Advisor to inform me there was a technical problem with my account and therefore I could not upgrade at the moment until the issue is resolved?

The problem is here is that I will now have a number of credit searches on my credit file, and O2 have happily taken the upfront payment 3 times for a phone that I have not even completed the order for!!!

Twitter Customer Service appear to be blissfully ignoring me.

Who else can you turn to in situations like this? 

Is there any other contact number to speak to someone who actually knows what they are doing?

Thanks!

[MI5]

@Caz83 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Liam921]

Did you ever manage to sort this? I am having g the exact same issue with the order originally placed on the 1st March? 

[Cleoriff]

@Liam921Have you contacted the sales team?

All numbers including social media links are here Guide: How to find help & contact O2 

Tel Number for sales–  SALES TEAM on 0800 081 0255