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Upgrading Early

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JackW
Level 1: Joiner
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on ‎30-06-2018 09:26

on ‎30-06-2018 09:26

Hi there,

Currently I have a Sony Xperia XA Ultra, on a pay monthly contract that is due to finish in October. I have seen on Carphone Warehouse a deal for a new Samsung Galaxy S9 on the O2 network; which is better than any of the upgrade options I can see on the My O2 app.

I was wondering if someone can tell me exactly what I need to do to pay off my current plan without upgrading in the My O2 app. Then buy the new phone and keep my current phone number.

Thank you very much,

Jack
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MI5
Level 94: Supreme
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on ‎30-06-2018 10:18

on ‎30-06-2018 10:18

How much you pay depends on contract type but if standard contract it is the number of months multiplied by your monthly tariff minus vat, if on refresh it’s the amount outstanding on the device plan.
If you call 202 and speak to customer service they will tell you exactly.
Once you get the new contract you’ll need to call customer service again to migrate your number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152472 Posts
  • 651 Topics
  • 29104 Solutions
Registered:

on ‎30-06-2018 10:18

on ‎30-06-2018 10:18

How much you pay depends on contract type but if standard contract it is the number of months multiplied by your monthly tariff minus vat, if on refresh it’s the amount outstanding on the device plan.
If you call 202 and speak to customer service they will tell you exactly.
Once you get the new contract you’ll need to call customer service again to migrate your number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎02-07-2018 11:48

on ‎02-07-2018 11:48

Hi @JackW, I hope @MI5's reply above clarified this process for you slight_smile Please let us know if you have any additional question, and welcome to the forum smiley

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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