Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎30-06-2018
Accepted Solution

Upgrading Early

Hi there,

Currently I have a Sony Xperia XA Ultra, on a pay monthly contract that is due to finish in October. I have seen on Carphone Warehouse a deal for a new Samsung Galaxy S9 on the O2 network; which is better than any of the upgrade options I can see on the My O2 app.

I was wondering if someone can tell me exactly what I need to do to pay off my current plan without upgrading in the My O2 app. Then buy the new phone and keep my current phone number.

Thank you very much,

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Upgrading Early

How much you pay depends on contract type but if standard contract it is the number of months multiplied by your monthly tariff minus vat, if on refresh it’s the amount outstanding on the device plan.
If you call 202 and speak to customer service they will tell you exactly.
Once you get the new contract you’ll need to call customer service again to migrate your number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Upgrading Early

Hi @JackW, I hope @MI5's reply above clarified this process for you slight smile Please let us know if you have any additional question, and welcome to the forum smiley

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy