Upgrading Costs

Mark_Scrimshaw · ‎22-10-2023

I am trying to upgrade my pay monthly contract (device and airtime) and the total monthly price appears to be significantly higher than is should be. I can see the individual device (£19.42) and airtime costs (£20.99) add up but O2 aren't showing the additional cost in the breakdown so I'm not sure why I am paying more (£56.96)?

pgn · ‎22-10-2023

Carryover of your earlier contract, @Mark_Scrimshaw - as O2 bill 14 days in advance, and you may have adjustments that are partial charges etc - should sort itself out for next month. Guide: Upgrading Your O2 Phone

Links to O2 Social Media Team here

Mark_Scrimshaw · ‎23-10-2023

Thanks for the reply, I'll hold off for a bit and see what happens.

O2

Upgrading Costs

Account issues

Keep old Phone number

Need PUK code

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Change payment date