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Level 1: Joiner
Posts: 3
Registered: ‎10-04-2020

Upgrades

Hi, I want to upgrade my phone but stay on the same tariff, obviously I can only do that online at the moment how do I make sure I stay on the same taffiff? Also I have the nhs 40% discount on contract I need to make sure that stays on too? Any ideas how??
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Posts: 80,644
Topics: 574
Solutions: 3,892
Registered: ‎04-01-2009

Re: Upgrades

If you upgrade you have to change tariff

Any discount would have to be applied for again @Rachieroo1 

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O2 Support
Posts: 179
Registered: ‎26-03-2020

Re: Upgrades

Hi @Rachieroo1 

 

Your tariff will more than likely have to change as all Refresh deals are now on Custom plan giving you the freedom to choose what best suits your needs. To re-add your O2 open discount after you've upgraded visit o2.co.uk/open Guide: O2 Open & Friends and Family discounts - How to sign up although i believe the discount it now 25% off of your airtime bill.

 

Hope this helps

 

Stacey Smiley Happy

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Level 1: Joiner
Posts: 3
Registered: ‎10-04-2020

Re: Upgrades

Thanks Stacey so the nhs discount has changed from 40% to 25%? 😩
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Level 1: Joiner
Posts: 3
Registered: ‎10-04-2020

Re: Upgrades

That’s great thank you! Haha enjoy the whisky!!