Solved: Upgrades

Bethcree63 · ‎05-11-2019

So after not receiving my order customer services made an email to whoever they needed to and cancelled the order so I can go in store and upgrade. I need to do this today!!! They have rang and told me they have been told it has been cancelled, but I cant go in store until it updates. She said a couple of hours? Realistically how long should I wait before calling back?

MI5 · ‎05-11-2019

Just keep checking your MyO2 http://www.o2.co.uk/myo2 and good luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎05-11-2019

@Bethcree63

The reality is that it could take days - nothings moves very quickly in O2's world.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bethcree63 · ‎05-11-2019

I really hope not. The whole process has been a shambles so far

MI5 · ‎05-11-2019

Just keep checking your MyO2 http://www.o2.co.uk/myo2 and good luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎05-11-2019

Please keep us updated on this one @Bethcree63 and welcome to the forums!

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