Upgrades

[Anonymous]

Hiya,

I have spent approx. 30 mins on the phone today sorting an upgrade with a rep of o2 however I cant find the upgrade deal he had suggested (and emailed me) would be on my account. Am I not looking in the right place or has something gone wrong. I have looked in most folders but with no joy just starting to get a little grumpy with looking

Thanks

[Anonymous]

Hi

have you checked in your My02 or in your spam folder?

[Anonymous]

Also what phone and what deal was you offered

[MI5 · Accepted solution]

Are you looking for an email?
If so, have you checked your junk or spam folders?
If it's been recorded on your account you should see it in your My O2 http://www.o2.co.uk/myo2 or contact live chat and see if they can help http://www.o2.co.uk/contactus

[Anonymous]

Snap 

[MI5]

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@Anonymous wrote:

Snap 

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Indeed.... Good luck 

[Anonymous]

Or call customer service on 202 sometimes it can take a while for myo2 to update