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Upgrades

Kyllie
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If I take out a 36 month contract, what is the minimum term before you become eligible for an upgrade?

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MI5
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@Kyllie 

With refresh, you can pay off the device plan and upgrade at anytime you like. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@Kyllie 

With refresh, you can pay off the device plan and upgrade at anytime you like. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Kyllie
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Thanks, but what about if you aren't on o2 refresh. So without having to pay off the rest of the phone/contract price?

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MI5
Level 94: Supreme
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@Kyllie 

A 36 month plan is refresh, but you can still pay off any contract and upgrade at anytime. 

If you don't pay it off, you can;t upgrade without a cancellation fee for the full term.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
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If you take out a 36 month contract then it is for 36 months.
o2 sometimes sends out offers of paying off part of your contract, but those are limited and by invitation only.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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