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Upgrades

Tish
Level 1: Joiner
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I ordered a phone as I was due an upgrade and spoke to an o2 advisor who said to not accept delivery as I ordered the wrong phone... how long does it take for me to be able to upgrade again as it's been a week and still no info on my account as to when I can upgrade to the proper phone... its showing my new phone and upgraded options as my tariff and that I need to refresh to upgrade but I've sent it all back and not recieved any additional info
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MI5
Level 94: Supreme
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@Tish 

It could take weeks in the current climate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
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Tish
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Should only just take 5 days as j was informed from an advisor as they can dispatch deliveries next day but on returns take slight longer.... buts been a full week and its stressing me out do I just give them a calm
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Tish
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Call
Message 4 of 5
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MI5
Level 94: Supreme
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Yes, I'd keep chasing them @Tish
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
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