Upgrades with MPD nightmare

[Sarah64]

Hi

is anyone else having issues with ordering upgrades with MPD and upgrading with O2?

been a customer with 02 for years never had issues with upgrading with MPD before, this time so far I’ve been waiting 10 days. MPD are saying there are technical issues at 02 and “some” customers orders are getting stuck in the system. 02 seem to know nothing about this when speaking to them and neither can do anything about it. Does anyone have any suggestions or anyone having the same issue? 

[madasaf1sh]

@Sarah64 

Unfortunately you need to persevere with MPD aka Ao.com and get them to fix there system issue and how it connects to o2, as no one in o2's front line CS or Sales Teams will have any clue nor any involvement, and cant fix it.. 

MPD/AO need to fix whatever the issue is, and give there IT team a kick up the backside.... 

[Sarah64]

Thank you for the advise.

have you had the same issue?

I have rung them several times and all I get from them is that there is an error on the system which is “waiting 02 ID” MPD say they cannot do anything! 

[Enlli]

MPD should have stopped doing upgrades when this happened. It's gone on for a couple of months now and once they make a sale they wash their hands of the affair.

[madasaf1sh]

@Sarah64 

I haven't as I do all my upgrades / Switch Ups with o2 direct. 

Sounds like MPD are passing the buck, and something isnt connecting to o2 from the MPD Backend.. I am very surprised with their response as normally they are very good at customer service well Ao.com are...

[MI5]

Yet again, the issue here is due to the new 360 system and customer migration.

It's been happening for months with no sign of resolution so far.

It will be quicker to cancel the upgrade and take a new contract through MPD, then port your current number out to another network PAYG, then port back in to your new O2 contract.