Upgraded today, and now old sim not working

on 15-10-2014 00:01
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on 15-10-2014 00:01
So I've upgraded online today, obviously still waiting for my new phone and sim to arrive, yet o2 in all their wisdom have deactivated my old sim now and I can't use anything on my phone without wifi. Any history of this o2???? I want answers!!
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on 15-10-2014 00:05
As we are all customers here and have no access to your account I'm afraid you need to contact customer service and ask them to reactivate the simcard. You could try the live chat option.

on 15-10-2014 01:31
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on 15-10-2014 01:31
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15-10-2014 06:01 - edited 15-10-2014 06:02
Just incase check your sim in another phone as a process of elimination ,and check your Masts here http://status.o2.co.uk
I agree call customer services from a working O2 sim on 202 , landline 0344 8090202 Or Live Chat http://www.o2.co.uk/contactus
I hope you are back up and running Asap.
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on 15-10-2014 07:28
Cheers guys. I'm not going to be able to do anything until after work, and hopefully my new phone will be waiting for me with the new sim by then, but if not I'll follow your tips. Thanks again

on 15-10-2014 08:17
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on 15-10-2014 08:17
Enjoy.
We're all here if you need any further assistance
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on 15-10-2014 08:35
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on 15-10-2014 08:35
@Anonymous wrote:Cheers guys. I'm not going to be able to do anything until after work, and hopefully my new phone will be waiting for me with the new sim by then, but if not I'll follow your tips. Thanks again
Fingers crossed that it is there when you get home....:smileywink:
Veritas Numquam Perit
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on 15-10-2014 08:39
@Anonymous wrote:So I've upgraded online today, obviously still waiting for my new phone and sim to arrive, yet o2 in all their wisdom have deactivated my old sim now and I can't use anything on my phone without wifi. Any history of this o2???? I want answers!!
Of course it might just be a coincidental network outage in your area?
They wouldn't usually deactivate an account as you would have to do a sim swap when you receive the new phone and sim.
Check status here http://status.o2.co.uk/
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 15-10-2014 10:39
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on 15-10-2014 10:39

on 15-10-2014 10:41
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on 15-10-2014 10:41
Perhaps do ring customer services just to check your account.

