Solved: Upgraded to a new tariff

vickster · ‎09-10-2018

Upgraded to a new tariff and new month has started but showing old data allowance, everything else correct 🤔

vickster · ‎11-10-2018

I tried the messenger route again and sent photos as evidence they have accepted it’s a fault their end and have given me 4gb bolt on data whilst they solve it. Thank you everyone for listening

View solution in original post

MI5 · ‎09-10-2018

Call customer services to check account is set up OK http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-10-2018

Text BALANCE to 21202 and see what the system is saying about your tariff.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎10-10-2018

Hi @vickster, and congratulations on your upgrade Did you get a chance to try either of the suggestions above? How are you getting on with this?

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vickster · ‎10-10-2018

Nope nothing I am doing is solving this. I am 3 days into a new allowance with correct minutes/texts but not internet allowance. 🤔

vickster · ‎10-10-2018

I’ve done online chat, messenger and called but still nothing. I will have to turn of data at home if this is the case and risk missing messages as WiFi isn’t brilliant. I can’t risk having over two weeks without data with my business

MI5 · ‎10-10-2018

Is your new tariff one with bonus data and do you have a bolt on for the additional missing data?
https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

vickster · ‎10-10-2018

My new tariff is 500mins/texts 10gb data - no bolt ons

Old tariff unlimited mins/texts 3gb data

vickster · ‎11-10-2018

I tried the messenger route again and sent photos as evidence they have accepted it’s a fault their end and have given me 4gb bolt on data whilst they solve it. Thank you everyone for listening

MI5 · ‎11-10-2018

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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