Upgraded promised next day delivery now 48hour

[Charlieboyoo]

Hi everyone,was going to leave o2 to go to another network and they offered me a good deal.Decided to get a google pixel 3 xl
The issue I had at the start I couldn’t do click and collect even though the local stores near me had them in stock.I was told I would receive it on Monday.next thing I receive a message from dhl telling me it will be arriving on Tuesday.Phoned up o2 and I was told cause I live in Northern Ireland.I thought that is a load of **** cause I send stuff by Royal Mail and parcel force and I’ve no issues like that.
I feel like telling them to shove the upgrade.im disappointed.

[jonsie]

It sounds like the age old problem of no stock I'm afraid. It doesn't matter if the store has stock as O2 do not have a live stock system. Call customer service and try and cancel and go instore to purchase. 

[Charlieboyoo]

Well sadly I won’t get discount if I go to the store.if I do a fresh online order it allows me click and collect

[jonsie · Accepted solution]

You need to speak to customer service I'm afraid. 

Guide: How to find help & contact O2 

[Marjo]

Hey @Charlieboyoo , 

How did things go with your upgrade since you last posted? Did you manage to contact customer service to sort anything out? Let us know how you're getting on.

[Charlieboyoo]

Yeah thankfully a very helpful person in customer services got it sorted for me and I got it on the Monday.The 48hour carry on is a joke